Metro Mobility Experiences
Phone Problems
Metro Mobility transportation
service for people with disabilities is asking some of its customers
to call a different number to make their transportation arrangements.
The service is experiencing some temporary phone problems and working
on the fix.
Customers affected are
those who use the services of the “Transit
Team” provider in the western* part of the metro area. Those
folks should call 612-332-7161 to make their advance reservations.
Or, a secondary number is 651-602-1111. Customers making requests
for same-day service (service on the same day they’re calling)
or canceling a scheduled trip should call a separate number at 612-332-3323.
Reservations can be made between the hours of 6 a.m. and 5 p.m.
Customers who use the Laidlaw (LADE-law) provider are not affected.
Metro Mobility is experiencing intermittent problems with its call
distribution system and will have a new phone system up and running
by Sept. 6, 2005.
Metro Mobility is a service of the Metropolitan Council. The Council
contracts with two private companies, Transit Team and Laidlaw Transit
Services, in a public-private partnership that helps keep the cost
of providing the service down.
Metro Mobility provides more than one million rides a year to certified
riders in the Twin Cities metro area, about 4,000 rides per weekday
and 2,000 rides on weekends. Its service area and hours of operation
are largely defined by federal law under the Americans with Disabilities
Act. Funding comes from state appropriations and fares.
*Transit Team serves, primarily, the following communities: Bloomington,
Brooklyn Center, Brooklyn Park, Champlin, Chanhassen, Chaska, Crystal,
Deephaven, Eden Prairie, Edina, Excelsior, Golden Valley, Greenwood,
Hopkins, Long Lake, Maple Grove, Medicine Lake, parts of Minneapolis
(Zip codes 55402 through 55410, 55415 though 55417, 55419 and 55454),
Minnetonka, Minnetonka Beach, Mound, New Hope, Orono, Osseo, Plymouth,
Richfield, Robbinsdale, Savage, Shorewood, Spring Park. St. Louis
Park, Tonka Bay, Wayzata and Woodland.
